Privacy Policy
FED Group (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit https://fedgroup.com.au, create an account, place an order, manage a meal subscription, contact us, or otherwise interact with our services.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who we are
Business name: FED Group
Legal entity: FED Group Pty Ltd
Website: https://fedgroup.com.au
Privacy contact: tyler@fedgroup.com.au
If you have questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.
2. What personal information we collect
The personal information we collect depends on how you interact with us. It may include:
Account and identity information
- Name
- Email address
- Phone number
- Account login details
- Communication preferences
Order, subscription, and delivery information
- Billing and delivery addresses
- Order and subscription history
- Meal selections and plan details
- Dietary preferences, exclusions, or related information you provide
- Delivery instructions and service-related notes
- Customer support enquiries and correspondence
Payment information
- Payment status, transaction records, and billing details related to your order or subscription
Payments are processed by our payment provider, Stripe. We do not store your full credit or debit card number. Stripe may collect and process payment information in accordance with its own privacy policy.
Marketing and communications information
- Email address and marketing preferences
- Information about your engagement with our emails or promotions
- Affiliate or referral information if you participate in our affiliate program
Website, device, and usage information
- IP address
- Browser type, device type, and operating system
- Pages viewed, links clicked, and general site usage data
- Referring URLs and approximate location derived from IP address
- Cookie and similar tracking data
SMS communications
If you provide a mobile number, we may send service-related SMS messages, such as payment failure or order-related notifications. Standard message and data rates may apply.
3. How we collect personal information
We generally collect personal information directly from you when you:
- Create an account or manage your profile
- Place an order or subscribe to a meal plan
- Select meals or update subscription preferences
- Contact us by email, phone, SMS, social media, or our website forms
- Subscribe to marketing communications
- Participate in promotions, surveys, or our affiliate program
We may also collect information:
- Automatically through cookies, analytics tools, and similar technologies when you use our website
- From payment providers, delivery partners, and other service providers involved in fulfilling your order
- From publicly available sources where relevant and permitted by law
If you do not provide information we reasonably require, we may not be able to provide some or all of our services, process your order, deliver meals, or manage your subscription.
4. Why we collect and use personal information
We collect, hold, use, and disclose personal information for purposes including:
- Providing meal delivery and subscription services
- Processing orders, payments, renewals, skips, cancellations, and account changes
- Communicating with you about your account, orders, deliveries, and service updates
- Providing customer support and responding to enquiries or complaints
- Sending service-related SMS or email notifications
- Operating, maintaining, and improving our website, checkout, and customer experience
- Conducting analytics, reporting, troubleshooting, and quality assurance
- Marketing our products and services to you, where permitted by law and according to your preferences
- Managing promotions, affiliate activity, and fraud prevention
- Complying with legal, regulatory, tax, and accounting obligations
- Protecting our rights, customers, staff, and business operations
5. Cookies and online tracking
We use cookies and similar technologies to help our website function, remember preferences, understand how visitors use our site, measure marketing performance, and improve our services.
Examples of tools that may be used on our website include:
- Essential website and WooCommerce cookies required for checkout, login, and account functionality
- Google Analytics
- Hotjar
- Meta/Facebook Pixel via PixelYourSite
- Email marketing and automation tools such as Klaviyo
You can manage or disable cookies through your browser settings. If you disable certain cookies, some parts of our website or checkout process may not work properly.
Where required by law, we will obtain your consent before using non-essential cookies or similar tracking technologies.
6. Direct marketing
We may use your contact details to send marketing communications about FED Group products, promotions, and services where permitted by law and in line with your preferences.
You can opt out of marketing communications at any time by:
- Using the unsubscribe link in a marketing email
- Updating your preferences in your account, where available
- Contacting us at tyler@fedgroup.com.au
Even if you opt out of marketing, we may still contact you with important service, transactional, or account-related messages.
7. Who we disclose personal information to
We may disclose personal information to trusted third parties where reasonably necessary to operate our business, including:
- Payment processors, such as Stripe
- Delivery and logistics partners involved in fulfilling your order
- Email and marketing platforms, such as Klaviyo
- SMS service providers used for order and account notifications
- Website hosting, IT, security, and backup providers
- Analytics, advertising, and performance measurement providers, such as Google, Hotjar, and Meta/Facebook
- Affiliate program providers and related partners
- Professional advisers, including lawyers, accountants, and insurers
- Regulators, courts, or law enforcement where required or authorised by law
We take reasonable steps to ensure third parties that handle personal information on our behalf only use it for the purposes for which it was provided and implement appropriate safeguards.
8. Overseas disclosure
Some of our service providers may store or process personal information outside Australia, including in the United States and other countries where those providers operate.
Where personal information is disclosed overseas, we take reasonable steps to ensure recipients handle the information in a manner consistent with the APPs, unless an exception applies under the Privacy Act.
9. How we store and protect personal information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures may include access controls, secure hosting environments, password protection, and limiting access to staff and contractors who need the information to perform their role.
No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.
10. How long we keep personal information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to provide services, maintain business records, resolve disputes, and comply with legal and accounting obligations.
When personal information is no longer required, we take reasonable steps to destroy or de-identify it, unless we are required or authorised by law to retain it.
11. Access to and correction of personal information
You may request access to the personal information we hold about you, or request correction if you believe it is inaccurate, out of date, incomplete, irrelevant, or misleading.
To make a request, contact us at tyler@fedgroup.com.au. We may need to verify your identity before responding. We will respond within a reasonable period and in accordance with the Privacy Act.
If we refuse access or correction, we will provide reasons where required by law and inform you of available complaint options.
12. Complaints
If you have a concern about how we have handled your personal information, please contact us first at tyler@fedgroup.com.au. We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
- Website: https://www.oaic.gov.au
- Phone: 1300 363 992
13. Notifiable data breaches
If a data breach is likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches scheme, including assessing the breach and notifying affected individuals and the OAIC where required.
14. Links to other websites
Our website may contain links to third-party websites, such as social media platforms. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.
15. Children’s privacy
Our services are intended for adults placing orders for themselves or their household. We do not knowingly collect personal information from children under 18 without appropriate consent from a parent or guardian.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The updated version will be published on this page with a revised “Last updated” date.
We encourage you to review this page periodically so you remain informed about how we handle personal information.
